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Frequently Asked Questions |
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| I need the Adobe Acrobat Plug In... where do I get it and is there a charge? | |
| The plug in can be downloaded from
http://www.adobe.com/products/acrobat/readstep.html . The basic reader is for free and will suffice just fine to read Frank's manuscripts, notations, and charts. |
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| I need the Windows Media Player... where do I get it and is there a charge? | |
| The player can be downloaded by clicking here. There is no charge for the player. | |
| I have Windows XP. Do I still need to download the Windows Media Player? | |
| No you do not. The Windows Media Player is integrated into Windows XP. | |
| How do I know how to install the Windows Media Player or the Acrobat Reader? | |
| Follow the instructions that are provided by the publishers (look for them when you download the player and/or reader). | |
| I had a problem processing my payment when I went to Pay Pal, what do I do? | |
| First off, when you are sent to Pay Pal and you are a first time user of Pay Pal, you need to respond to all of the questions. If the screen returns when you hit the submit or continue button, you should get a red message at the top of the screen. Red the message, it will tell you what you are doing wrong. If that doesn't help, you can phone 1-888-221-1161 for customer assistance. | |
| I can't open up the TAB or eBooks, what am I doing wrong? | |
| Most likely you don't have Acrobat Reader 4.0 or higher installed. It is available free from http://www.adobe.com/products/acrobat/readstep.html | |
| I can't listen to or view any audio or video files, what am I doing wrong? | |
| Most likely you don't have the Windows Media Player installed. It is available free by clicking here. | |